Published paper by Dr. Farida Virani, in IJRRA Vol 2 issue 2 2015 issue, titled ‘The Art and Science of Re-framing in Conflict Resolution’ published in International Journal of Recent Research Aspects – ISSN no 2349-7688.
HR managers are responsible towards maintaining a high-performance environment in organizations. Performance behaviors for success recognize conflict management as an important competency for leadership. Identifying ways to help involved parties work through conflicts, responding to opposing views in a non-defensive manner and identifying areas of agreement between them, are some key behavioral indicators.Conflict resolution frequently through ‘mediation’ is enumerated as one of the core competency for HR managers.
Ismailimail 
Congratulations Farida!!
Best wishes,
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