Roshan, which continues to break new ground in innovation and customer service as Afghanistan’s leading telecommunications provider, today announced that its Customer Care Division has been awarded ISO-9001:2008 certification, the highest level of quality management recognized by the International Organization for Standardization (ISO). Roshan’s Customer Care Division is the first in Afghanistan and one of only a handful of in-house customer service call centers in the world to achieve ISO-9001 certification.
“Roshan has consistently set the benchmark for customer service in Afghanistan, and in the region. The ISO-9001 certification demonstrates our commitment to ensuring the highest standards of innovation and quality in meeting the needs of our customers,” said Altaf Ladak, chief operating officer. “Our market leadership position is the result of our focus on our customers and ensuring the best possible customer experience in a highly competitive marketplace.”
Roshan’s Customer Care division was awarded ISO-9001 certification after an exhaustive audit and rigorous assessment of its quality management system and processes by an ISO-accredited certification agency. The certification means that Roshan customers have access to the highest quality of customer care in Afghanistan.
via Roshan’s Customer Care Division Awarded ISO-9001 Certification – Yahoo! Finance.
Ismailimail 