Farah Remtulla (PMO) was recently in the news again regarding her presentation at the 2011 “Share IT” conference in Calgary, Canada. The following are excerpts from an article describing the various speakers. You can read the article in its entirety at http://www.gamingworks.nl/events/detail.php?ID=1354.
Service Management Art, working together with the itSMF, organized the Share IT conference and assembled an impressive line-up of speakers who had some valuable insights, tips and practices to share.
Farah Remtulla of Emory University presented the learning points from their project which was awarded the itSMF Fusion11 “Project of the Year.” The successful deployment of ServiceNow and a set of ITIL support processes across 19 “unique” support organizations, aimed at “improving the quality of service, working across organizational boundaries to ensure IT could restore service as quickly as possible – to support the business!”
via Process Corner.
Ismailimail 